Actron CP9185 Only one problem

The CP9185 works exactly as expected with one exception. It does accurately provide the diagnostic codes for trouble-shooting and will clear (turn-off) the "Repair Soon" light if you wish. It seems to have an extensive built-in database that allows it to recognize most vehicles - both domestic and imported. The operation of the unit is straight-forward and simple. However, the internal database on the unit I received contains data only through model year 2002. Vehicles manufactured after that date would have required an update to the built-in database. Updating over the internet is one of the features that attracted me to this unit. The problem occured when I tried to install the PC drivers that would allow the unit to communicate with my computer - something that is necessary to perform an on-line update. The drivers provided with the unit simply would not work - i.e., the PC would not recognize the drivers on the supplied CD as valid drivers for my CP9185. I am very familiar with computers and installing drivers for a unit like this is straight forward. I contacted technical support (in fact I spoke with them about 4 times) to try to work through the problem. Technical support personnel were friendly and responsive - I have only the highest praise for them - but they were unable to solve the problem. They finally told me that it appeared the CP9185 itself was defective in that it was probably identifying itself incorrectly to the PC - even though the unit appeared to work fine in every other respect. I have shipped the unit back for repair (my expense) and am told it will take 4-6 weeks for repairs to be completed. If it had not been for this problem, I would have rated the CP9185 as a full 5 stars. If and when the unit is returned to me in working order, I will update this review.